Total Calls☎
1,248
↑ 12.4% from prior period
Presentation demo: All companies, metrics and activity shown below are fictional sample data. No customer information is stored on this page.
Good morning, Acme Logistics
Here is your customer support performance overview.
Last 30 days ▾
Answered✓
96.8%
↑ 2.1% service improvement
Average Answer◷
18 sec
↓ 5 seconds faster
Customer Satisfaction★
4.8/5
↑ 0.2 points this month
Weekly Call Volume
Answered customer calls by day
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Service Quality
Quality review summary
92%
Professionalism96%
Issue Resolution91%
Communication94%
Recent Activity
Sample customer interactions
| Date | Channel | Reason | Resolution | Satisfaction |
|---|---|---|---|---|
| Aug 11, 10:42 AM | Inbound Call | Delivery update | Resolved | ★★★★★ |
| Aug 11, 9:18 AM | Inbound Call | Account question | Resolved | ★★★★★ |
| Aug 10, 4:07 PM | Customer Support | Schedule change | Resolved | ★★★★☆ |